Senior Account Manager - Remote

Overview

As a Senior Account Manager (SAM) at pawaPay, you will take full ownership of key client relationships, driving revenue growth, optimising performance, and ensuring long-term partnership success.

In Short

• Take full ownership of our largest client relationship.
• Build and maintain strong, trust-based relationships with key stakeholders.
• Develop a deep understanding of client’s business and objectives.
• Proactively identify opportunities for expansion and upselling.
• Track and analyse client performance data against metrics.
• Anticipate and mitigate potential challenges proactively.
• Conduct quarterly business reviews using data-driven insights.
• Handle future pricing negotiations and service agreements.
• Plan and prioritise daily activities based on business impact.
• Work closely with internal teams to ensure smooth service delivery.

Requirements

• 5+ years of experience in strategic account management.
• Proven ability to build and execute account growth strategies.
• Strong technical aptitude with CRM systems, ideally HubSpot.
• Experience in B2B fintech, payments, or SaaS industries.
• Understanding of mobile money and financial ecosystems in Africa is a plus.

Benefits

• Opportunity to work with a leading fintech company.
• Dynamic work environment with a focus on growth.
• Collaborative team culture.
• Potential for career advancement.