Director of Enterprise Account Management - Remote

Overview

The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers, focusing on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention.

In Short

• Develop and implement account strategies for revenue growth.
• Lead and mentor a team of enterprise account managers.
• Hire, onboard, and retain top-performing sales professionals.
• Collaborate with various teams for alignment on account strategies.
• Oversee account plans to enhance customer engagement and satisfaction.
• Monitor account performance and provide updates to leadership.
• Present data to C-level executives clearly.
• Ensure forecast accuracy through consistent reporting.
• Manage sales management and strategy development responsibilities.
• Act as an escalation point for critical customer issues.

Requirements

• 10+ years of technology enterprise sales experience.
• Strong experience leading enterprise sales teams.
• Experience in B2B software sales.
• Proven experience in Human Resources and Learning Technologies.
• Bachelor’s degree or equivalent experience.
• Track record of growing a customer base and exceeding targets.
• Excellent communication skills in English.
• Data-driven decision-making skills.
• Willingness to travel nationally and internationally up to 60%.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health benefits.
• Opportunities for professional development.
• Flexible work environment.
• Supportive team culture.