Director of Account Management - Remote

Overview

The Director of Account Management will lead a high-performing team to maximize customer value, grow annual recurring revenue, and drive long-term retention for CloudShare, a B2B SaaS company.

In Short

• Lead the global Account Management team.
• Focus on customer lifecycle strategy post-sale.
• Build scalable processes for account planning and engagement.
• Collaborate with Sales, Product, Marketing, and Support teams.
• Analyze data to mitigate churn and uncover growth opportunities.
• Implement a new Account Management Platform.
• Serve as an executive sponsor for strategic accounts.
• Drive forecasting and performance reporting.
• Hire and develop a world-class account management team.

Requirements

• Proven experience in account management or customer success.
• Strong leadership and team management skills.
• Ability to analyze data and use it to drive decisions.
• Experience in B2B SaaS environments.
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development.
• Dynamic and collaborative work environment.
• Comprehensive health benefits.
• Flexible work arrangements.