Director of Account Management - Remote

Overview

The Director of Account Management will lead the strategic direction and oversight of our Account Management engine to help the company meet its sales targets aligned with expansion and renewals.

In Short

• Lead the AM team and drive sales strategy.
• Engage with ~20,000 prospective customers.
• Provide mentorship for AM Leaders and the broader AM team.
• Refine sales processes and track KPIs.
• Collaborate with sales, marketing, and operations teams.
• Develop and scale the AM team.
• Optimize revenue growth strategies.
• Drive customer engagement and product adaptation.
• Manage relationships with strategic leaders.
• Innovate and experiment with new ideas.

Requirements

• 7+ years of experience in SaaS AM leadership.
• Proven track record of exceeding revenue targets.
• Experience in cross-functional collaboration.
• Ability to define key performance metrics.
• Strong problem-solving and solution crafting skills.
• Experience in managing business line forecasts.
• Innovative thinker with a growth mindset.
• Ability to manage strategic relationships.

Benefits

• Multiple health/dental coverage options.
• Vision insurance.
• Incentive stock options.
• 401(k) match of 4%.
• PTO - 4 weeks (increases at year two).
• 12 company holidays + 2 floating holidays.
• Parental leave - birthing parent (16 weeks paid).
• FSA & HSA options.
• Short and long term disability coverage.
• Community service funds.
• Professional development funds.
• Wellbeing fund - $150 quarterly.
• Business expense stipend - $125 quarterly.
• Mac laptop + new hire equipment stipend.
• Fully stocked kitchen with snacks.
• Remote working friendly since 2012.