Director of Account Management - Remote

Overview

As the Account Management, Director, you will lead and scale B-Stock's Account Management team, ensuring clients maximize the value of the platform by ensuring they are confident in the financial outcomes achieved on the platform while meeting operational throughput goals.

In Short

• Lead and scale the Account Management team.
• Ensure clients maximize platform value and achieve financial outcomes.
• Build and develop a high-performing team.
• Drive excellence in Account Management functions.
• Foster a culture of continuous improvement.
• Work closely with cross-functional teams.
• Represent the voice of the client internally.
• Manage success metrics for the portfolio.
• Support talent development and retention.
• Ensure operational excellence and client satisfaction.

Requirements

• 8+ years in customer success or account management.
• 5+ years of people leadership experience.
• Proven track record in leading and scaling teams.
• Expertise in strategic account management.
• Strong communication and stakeholder management skills.
• High proficiency in Salesforce and Excel.
• Bachelor’s degree in Business or related field.
• Ability to translate data insights into strategic recommendations.
• Experience in B2B, logistics, or SaaS sectors.
• Demonstrated success in partnering with cross-functional teams.

Benefits

• Competitive compensation packages including bonus and options.
• Medical, dental, and vision benefits.
• Matching 401(K).
• Paid time off.
• Telecommuting and remote-work options.
• Support for continuing education.
• Team off-sites and social events.
• Unlimited snacks and drinks in the office.