Senior Director of Account Management - Remote

Overview

As the Senior Director of Account Management, your primary focus is fostering the satisfaction of both the marketing team members under your guidance and the clients your team serves. The key metric of your success lies in your team's ability to retain clients and grow revenue.

In Short

• Lead and inspire a team of marketing professionals.
• Ensure adherence to client communication expectations.
• Work closely with internal teams to create brand strategies.
• Foster strong relationships with corporate partners.
• Support escalations and train teammates.
• Directly train and coach Account Managers.
• Ensure awareness of industry updates for clients.
• Utilize data to track team progress toward goals.

Requirements

• 8+ years of experience in account management or client service roles.
• 5+ years of experience in leading and coaching a team.
• In-depth knowledge of digital marketing strategies and tools.
• Strong leadership skills with a track record of building high-performing teams.
• Excellent communication and interpersonal skills.
• Proficiency in CRM systems and technology tools.
• Ability to adapt quickly in a fast-paced environment.
• Coaches and trains individuals of all levels.
• Thrives in a dynamic environment and adapts to changing priorities.
• Demonstrates strong executive presence and presentation skills.

Benefits

• 100% employer-paid medical, dental, and vision insurance.
• Flexible paid time off.
• Employee equity program.
• Paid parental leave.
• Paid cell phone and service.
• Remote office allowance.
• Professional development courses.
• Regular manager check-ins for performance and career growth.