Director of Account Management - Legal - Remote

Overview

The Director of Legal Account Management will be a key member of our Commercial Team, focused on growing and expanding relationships with our Am Law 200 legal clients across the Midwest and West Coast regions.

In Short

• Strengthen and grow relationships with law firms at all levels
• Manage all aspects of the renewal cycle for Octus’ subscription relationships
• Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting double-digit growth
• Collaborate with our customer success team to deliver excellent client service and customer experience
• Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
• Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy
• Prepare account plans for each customer in your book with a focus on 3-year growth targets, key relationships to maintain and develop and the competitive landscape

Requirements

• Bachelor's degree required; JD preferred
• 7+ years of progressive account management experience, specializing in B2B solutions for large law firms.
• Proven track record of achieving and exceeding quota and retention targets
• Experience with Am Law 200 firms
• Willingness to travel for client meetings throughout the assigned territory (Midwest and West Coast)

Benefits

• Competitive health benefits
• Matched 401k and pension plans
• PTO and generous parental leave
• Gym subsidies
• Educational reimbursements for career development
• Recognition programs
• Pet-friendly offices (US only)