Process Automation Specialist - Remote

Overview

The Process Automation Specialist for Client Operations is responsible for coordinating with the Lead Process Automation Specialist and department management to contribute to initiatives that streamline business processes, increase efficiencies, and reduce operational costs. This position requires an understanding of automation technologies and the ability to implement automation solutions to specifications that meet the needs of both internal and external stakeholders. They will also act as a resource within the department, promoting a broader understanding of opportunities for automation within our processes. This position will report directly to the Supervisor of Process Automation.

In Short

• Produces clean, efficient, and ready-to-scale code to resolve complex bugs and implement new features utilizing programs and programming languages including, but not limited to, Python and its libraries, Google Sheets, Google Apps Script, Microsoft Excel, Visual Basic, and Tableau.
• Releases and maintains thorough documentation of deliverables for both internal and external stakeholders in the company’s work management platform.
• Reassesses previously written code regularly to refine and re-factor where improvements can be made to further standardize and streamline.
• Organizes and maintains large amounts of information utilizing a variety of database technologies.
• Resolves bugs and contributes to new feature requests, providing guidance and support to other team members as needed, and works with other teams to resolve issues quickly and effectively.
• Aids in the evaluation of potential automation projects, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Assists automation team leads in evaluating additional technologies and their capacity to push the department’s automation initiatives forward.
• Continually expands knowledge of and familiarity with existing tools and programming languages, staying abreast of when new features are introduced and can be utilized and when legacy features are sunset and must be removed from code.
• Facilitates effective communication between management, the broader team, our internal automation team, and external stakeholders.
• Supports other projects, as needed, providing recommendations and guidance to ensure successful project completion.

Requirements

• High School Diploma or equivalent
• Completion of a coding boot camp, internship, or equivalent hands-on programming projects
• Proficiency in at least one programming language (e.g. Python, JavaScript, Ruby)
• Familiarity with version control technologies (e.g. Git)
• Strong familiarity with Excel and Google Sheets
• Exceptional attention to detail and analytical problem‑solving
• Excellent written and verbal communication in English
• Ability to juggle multiple tasks and deadlines in a fast‑paced environment
• Self‑motivated and organized, with proven ability to work independently
• Collaborative mindset, comfortable partnering with peers, management, and cross‑functional teams
• Strong problem-solving and critical thinking skills to find innovative ways of tackling complex issues

Benefits

• Competitive compensation packages including bonus and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote-work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks