Customer Experience Representative - Remote

Overview

The Customer Experience Representative engages and educates small business buyers, providing exceptional support through various communication channels while aiming for first contact resolution.

In Short

• Deliver personalized customer experiences via phone, email, and chat.
• Submit suggestions for process improvements.
• Advocate for customers by identifying opportunities.
• Assist with account creation and troubleshooting.
• Communicate with customers and suppliers for smooth transactions.
• Review customer applications and documentation inquiries.
• Complete projects benefiting customers and internal teams.

Requirements

• High School Diploma/GED.
• Positive attitude and flexibility with priorities.
• Excellent written and verbal English skills.
• Ability to think creatively for solutions.
• High emotional intelligence.
• Interest in technology.
• Ability to work independently or in a team.

Benefits

• Competitive compensation packages.
• Medical, dental, and vision benefits.
• Matching 401(K).
• Paid time off.
• Telecommuting and remote-work options.
• Support for continuing education.
• Team off-sites and social events.
• Unlimited snacks and drinks.