Part-Time Customer Experience Representative - Remote

Overview

We are seeking a Part-Time Customer Experience Representative who enjoys finding creative solutions to customers’ inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business.

In Short

• Deliver a personalized, positive customer experience through various forms of contact.
• Provide inbound telephone support, web-based chat support, and email support.
• Submit suggestions for improvement to streamline current processes.
• Advocate on behalf of customers by identifying areas of opportunity.
• Assist customers with account creation and troubleshooting.
• Communicate with customers and third-party suppliers.
• Review customer applications and assist with documentation inquiries.
• Complete ongoing and one-time projects for customer benefit.

Requirements

• High School Diploma/GED Certificate.
• Positive attitude and eagerness to learn.
• Excellent written and verbal English skills.
• Ability to think outside the box for solutions.
• High emotional intelligence.
• Love for technology.
• Ability to work independently or as part of a team.

Benefits

• Competitive compensation packages including bonus.
• Telecommuting and remote work options.
• Team off-sites and social events.
• Unlimited snacks and drinks.