Remote Otter LogoRemoteOtter

Part-Time Customer Experience Representative - Remote

Posted 5 weeks ago
Customer Service
Part Time
USA
$19.23 - $20.23/hour

Overview

We are seeking a Part-Time Customer Experience Representative who enjoys finding creative solutions to customers’ inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business.

In Short

  • Deliver a personalized, positive customer experience through various forms of contact.
  • Provide inbound telephone support, web-based chat support, and email support.
  • Submit suggestions for improvement to streamline current processes.
  • Advocate on behalf of customers by identifying areas of opportunity.
  • Assist customers with account creation and troubleshooting.
  • Communicate with customers and third-party suppliers.
  • Review customer applications and assist with documentation inquiries.
  • Complete ongoing and one-time projects for customer benefit.

Requirements

  • High School Diploma/GED Certificate.
  • Positive attitude and eagerness to learn.
  • Excellent written and verbal English skills.
  • Ability to think outside the box for solutions.
  • High emotional intelligence.
  • Love for technology.
  • Ability to work independently or as part of a team.

Benefits

  • Competitive compensation packages including bonus.
  • Telecommuting and remote work options.
  • Team off-sites and social events.
  • Unlimited snacks and drinks.

B-Stock

B-Stock

B-Stock is the world's largest B2B re-commerce platform, specializing in connecting sellers and buyers of returned, trade-in, and overstock inventory. The company serves a diverse clientele, from leading brands and retailers seeking effective inventory resale management to numerous entrepreneurs looking to acquire valuable merchandise for resale. With a commitment to promoting a circular economy, B-Stock plays a crucial role in extending the lifecycle of products, facilitating the sale of over 130 million items annually, which amounts to 400 million pounds of inventory. Backed by experienced leaders and top investors, B-Stock is dedicated to enhancing operational efficiency and recovery rates for sellers while providing buyers with direct access to valuable products.

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