Account Manager, Mid-Market (North America) - Remote

Overview

As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients by managing and expanding a portfolio of mid-market accounts, ensuring clients achieve their learning goals and business outcomes.

In Short

• Manage and expand a portfolio of mid-market accounts.
• Develop and execute growth plans for your book of business.
• Identify and penetrate into new use cases within client portfolios.
• Establish and maintain strong relationships with clients.
• Collaborate with Customer Success Managers to support client needs.
• Analyze data to drive strategic conversations with clients.
• Increase customer satisfaction and retention.
• Achieve and exceed sales and retention targets.
• Utilize a consultative approach to optimize customer use of the platform.
• Maintain accurate account-related data.

Requirements

• 3+ years in a related field with a proven track record in SaaS.
• Excellent organizational skills.
• Strong communication and rapport-building skills.
• Agile and flexible problem-solver.
• Impeccable negotiation skills.
• Ability to analyze data and make sound decisions.

Benefits

• Work for one of the fastest growing SaaS companies.
• Be part of a culture where values are at the center of everything.
• Join a global team of over 900 employees.
• Opportunity to innovate and create exceptional experiences.
• Contribute to the learning revolution.