Account Manager - Remote

Overview

The Account Manager is responsible for providing daily support to Strategic Account Executives in managing client service functions and maintaining smaller accounts.

In Short

• Support implementation processes for clients.
• Collaborate with team members and vendors to resolve client issues.
• Attend and coordinate meetings with clients and stakeholders.
• Validate testing results of benefit configurations.
• Review claims post-implementation for accuracy.
• Maintain internal documentation and systems for clients.
• Assist with various internal projects and process improvements.
• Support RFP processes for onboarding new clients.
• Manage multiple lower maintenance accounts.
• Limited travel may be required.

Requirements

• Must be eligible to work in the USA without sponsorship.
• Experience in account management or customer service preferred.
• Strong communication and collaboration skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.

Benefits

• Competitive salary and variable compensation options.
• Health and wellbeing benefits.
• Retirement and financial benefits.
• Paid time off and overtime pay for eligible employees.
• Learning and development programs.
• Reimbursement for job-related expenses.
• Employee perks and discounts.