Technical Support Engineer - Tier 2 - Remote

Overview

Deputy is a global SaaS remote-first workforce management company focused on improving the world of work for hourly workers. As a Technical Support Engineer - Tier 2, you will provide essential support and assistance to customers, ensuring their technical inquiries are resolved effectively.

In Short

• Provide level two technical support for Deputy ecosystem and related integrations.
• Triage technical issues, resolve problems independently and escalate where appropriate.
• Take ownership of customer technical issues and ensure effective communication.
• Maintain targeted case statistics and achieve established goals.
• Engage in professional conversations with customers to troubleshoot and resolve inquiries.
• Identify and submit issues for advancement to the Engineering team.
• Document actions in tickets for effective internal and external communication.

Requirements

• 2+ years of experience in supporting SaaS solutions for global customers.
• Excellent communication skills in a collaborative environment.
• Experience in a cloud environment is advantageous.
• Customer-centric approach focused on satisfaction.
• Self-starter with the ability to learn new technologies.
• Effective time management and multitasking skills.
• Bachelor's degree in Computer Science or similar relevant experience.
• Experience with RestAPIs, Javascript, or scripting is highly regarded.

Benefits

• Opportunity to learn backend systems and expand your career.
• Work in a remote-first environment with a global team.
• Be part of a company that values its employees and their impact.
• Access to a supportive and collaborative work culture.
• Engagement in meaningful work that affects hourly workers positively.