Senior Account Manager - Remote

Overview

As a Senior Account Manager at Deputy, you will focus on managing customer relationships and driving renewals and expansions while ensuring customer satisfaction and engagement.

In Short

• Engage with multiple customers from Mid-Market to Enterprise.
• Own relationships with key decision makers for renewals and upsells.
• Identify trends and strategic growth opportunities using data.
• Drive adoption of the Deputy solution among customers.
• Understand customer business needs thoroughly.
• Manage sales funnel for renewals and expansion opportunities.
• Flag customer risks and issues proactively.
• Maintain knowledge of workforce management trends.
• Provide feedback for process improvements.

Requirements

• 5+ years of B2B Account Management experience.
• Strong negotiation skills.
• Results-oriented with a record of top performance.
• Ability to understand client objectives and create solutions.
• Excellent written and verbal communication skills.
• Strong technical aptitude, experience with Salesforce or similar CRM.
• Willingness to meet key accounts face to face when safe.

Benefits

• Work in a remote-first company with a global presence.
• Be part of a passionate and creative Customer Success team.
• Opportunity to impact the workforce management industry.
• Access to professional growth and development opportunities.