Senior Account Manager - Remote

Overview

This role is a Senior Account Manager at Reserv, focusing on managing and strengthening relationships with a key customer in the commercial ride share industry, ensuring satisfaction and driving long-term growth.

In Short

• Manage and strengthen customer relationships.
• Serve as the main point of contact for a key customer.
• Provide strategic insights and recommendations.
• Collaborate with internal teams for successful delivery.
• Conduct regular account reviews and performance reports.
• Stay updated on industry trends.
• Handle customer complaints and inquiries.
• Deliver outstanding customer service.
• Work in a dynamic, fast-paced environment.
• Focus on achieving customer satisfaction and retention.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 3+ years of experience in account management or customer success in the insurance industry.
• Experience with complex projects and multiple stakeholders.
• Strong communication and presentation skills.
• Detail-oriented and organized.
• Ability to work collaboratively with internal teams.

Benefits

• Generous health-insurance package.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy.
• Work from anywhere to facilitate work-life balance.
• Quality-of-life equipment provided.