Personal Injury Protection Claims Team Lead - Remote

Overview

The Personal Injury Protection Claims Team Lead at Reserv will oversee a team of claims adjusters, balancing management responsibilities with individual contributions to enhance operational effectiveness and customer service.

In Short

• Lead and support a team of claims adjusters in personal injury protection.
• Balance management and individual contributor responsibilities.
• Leverage technology and analytics for operational efficiency.
• Ensure alignment with client and customer expectations.
• Foster a positive and collaborative work environment.
• Prepare comprehensive claims reports and analyses.
• Provide training and support for new hires.
• Act as a resource for escalated claims.
• Implement best practices for claims handling.
• Advocate for a customer-centric mindset within the team.

Requirements

• Bachelor's degree or equivalent experience.
• Active insurance adjuster’s license.
• 5+ years of claims experience, particularly in personal injury protection.
• 2+ years of leadership experience, preferably in a remote setting.
• Comfortable with technology and process improvements.
• Strong commitment to quality and detail.
• Ability to handle confidential information ethically.

Benefits

• Generous health insurance package.
• 401(k) retirement plan with matching.
• Competitive PTO policy.
• Generous family leave policy.
• Work from anywhere policy.
• Quality tech equipment provided.