Personal Injury Team Lead - Remote

Overview

The Personal Injury Team Lead at Ward Law Group will manage a team of Demand Specialists to ensure optimal client results in a fast-paced environment.

In Short

• Manage a team of Demand Specialists.
• Assign daily cases and check demand packages.
• Conduct weekly audits for cases and calls.
• Handle escalation calls and improve client satisfaction.
• Analyze KPIs and provide feedback for improvement.
• Create action plans and conduct performance reviews.
• Ensure SOPs and training materials are up to date.
• Provide training for new hires.
• Participate in team meetings for project discussions.
• Foster a collaborative team environment.

Requirements

• 2+ years in a supervisory/team leader role (legal preferred).
• Fluent in English and Spanish.
• Reliable and punctual.
• Strong written and verbal communication skills.
• Proficient in computer use and relevant software.
• Effective task prioritization and multitasking abilities.
• Strong phone handling and active listening skills.
• Passionate about customer service.
• Ability to adapt in a fast-paced environment.
• Attention to detail for accuracy in tasks.

Benefits

• Innovative and evolving work environment.
• Opportunities for personal growth and development.
• Collaborative team culture.
• Supportive onboarding process.
• Recognition as a leading workplace.