Personal Injury Team Lead - Remote

Overview

The Personal Injury Team Lead at Ward Law Group is responsible for managing a team of Demand Specialists to ensure optimal performance and client satisfaction in a fast-paced environment.

In Short

• Lead a team of Demand Specialists.
• Ensure team meets KPIs and client expectations.
• Conduct weekly audits on cases and calls.
• Manage case assignments and approvals.
• Provide training and support to new hires.
• Analyze performance metrics and provide feedback.
• Handle client escalations and resolve issues.
• Participate in management meetings.
• Maintain up-to-date SOPs and training materials.
• Assist in hiring and team development.

Requirements

• 2+ years in a supervisory role, preferably in personal injury.
• Fluency in English and Spanish.
• Strong communication and multitasking abilities.
• Proficiency in computer software.
• Reliable and punctual work ethic.
• Ability to adapt in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Experience in customer service.
• Strong phone handling and active listening skills.
• Ability to prioritize tasks effectively.

Benefits

• Innovative and evolving work environment.
• Supportive team culture.
• Opportunities for growth and development.
• Comfortable onboarding process.
• Focus on community service and accountability.