Customer Success Manager, Mid Market - Remote

Overview

Deputy is a global SaaS remote-first workforce management company dedicated to improving the world of work for hourly workers. As a Customer Success Manager, you will help mid-market customers achieve their desired business outcomes and enhance their experience with the Deputy platform.

In Short

• Manage a portfolio of high-growth mid-market customers.
• Enable customers to achieve strategic outcomes using Deputy’s tools.
• Become a trusted advisor with regular customer touchpoints.
• Identify new ROI and adoption opportunities for customers.
• Drive customer engagement and success throughout the lifecycle.
• Collaborate with Sales, Product, and Marketing teams.
• Handle escalations and prevent churn.
• Support customer implementation and renewals.
• Advocate for customer feedback to improve satisfaction.
• Work in a fast-paced startup environment.

Requirements

• 2+ years in a B2B customer success or relationship management role.
• Relevant work experience or Bachelor's degree.
• Experience with mid-sized accounts.
• Strong communication skills, both written and verbal.
• Technical aptitude and excellent computer skills.
• Previous use of a CRM system.
• Ability to think strategically and creatively.
• Comfortable testing new engagement approaches.
• Ability to travel as needed.

Benefits

• Work in a remote-first environment.
• Be part of a passionate and creative team.
• Opportunity to impact the world of work positively.
• Collaborate with diverse teams across the globe.
• Grow within a rapidly expanding company.