Customer Support Country Specialist, Payroll - Remote

Overview

The Customer Support Country Specialist at Deel provides effective support to existing customers and business partners in the payroll domain, focusing on troubleshooting issues and offering guidance.

In Short

• Provide customer support for Deel Local Payroll customers.
• Manage and escalate support tickets effectively.
• Monitor support tickets and conduct follow-ups.
• Ensure compliance with service level agreements.
• Perform advanced tax calculations and troubleshoot complex queries.
• Stay updated on product and compliance changes.
• Maintain high standards in customer interactions.
• Review personal performance metrics regularly.
• Collaborate with teams for issue resolution.
• Participate in monthly upskilling sessions.

Requirements

• 2 to 4 years of experience in a payroll environment.
• Fluency in English.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Good phone and email etiquette.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Additional perks based on employment status and country.