Payroll Customer Support Specialist - Remote

Overview

We are looking for a dedicated and experienced Customer Service Specialist to join our remote support team, assisting clients with payroll-related queries and technical issues.

In Short

• Provide telephonic and ticket-based customer support for payroll-related inquiries.
• Troubleshoot and resolve payroll system issues promptly and accurately.
• Assist clients with timesheet submissions, payment queries, deductions, and processing timelines.
• Document all interactions accurately in the ticketing system.
• Liaise with internal departments for escalated issues.
• Maintain professionalism and empathy in all client communications.
• Meet or exceed response time and resolution targets.
• Work shift hours (3 PM - 12 AM or 4 PM - 1 AM South Africa time).
• Commit long-term to the role.

Requirements

• Proven experience in payroll support or customer service in a payroll environment.
• Excellent verbal and written communication skills in English.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Ability to handle sensitive information with discretion and accuracy.
• Must be tech-savvy and confident working with online platforms.
• Own laptop and a stable internet connection required.
• Availability to work shift hours.
• No leave allowed in December; availability during the holiday season is essential.
• Strong problem-solving skills and the ability to work independently.

Benefits

• Long-term commitment required.
• Work remotely with flexible hours.