Technical Specialist I - Remote

Overview

The Technical Specialist I at BD plays a crucial role in providing high-level technical support and consultation for medical technology products related to infectious disease diagnosis and industrial microbiology.

In Short

• Provide technical assistance to internal and external customers.
• Document and manage complaints in compliance with FDA and ISO standards.
• Collaborate with various departments to resolve product issues.
• Support a 24/7 technical service line during on-call rotations.
• Ensure privacy and security compliance regarding PHI and HIPAA.
• Participate actively in team goals and objectives.
• Utilize scientific expertise to troubleshoot customer inquiries.
• Communicate effectively with customers both verbally and in writing.
• Adapt to changing business environments and multi-task effectively.
• Contribute to a culture of excellence and innovation.

Requirements

• B.S. Degree in Life Science required.
• Minimum 2 years of relevant experience in microbiology or related fields.
• Effective communication and customer service skills.
• Proficient in MS Office (Outlook, Word, Excel).
• Strong problem-solving skills and ability to work independently.
• Ability to prioritize and manage multiple tasks.
• Experience with medical devices and laboratory settings preferred.
• Master’s degree in Biology or Molecular focus preferred.
• Experience with BD equipment is a plus.
• Demonstrated interpersonal and organizational skills.

Benefits

• Supportive work environment for personal and professional growth.
• Competitive compensation and benefits package.
• Opportunities for learning and development.
• Culture that values collaboration and innovation.
• Commitment to diversity and inclusion in the workplace.
• Flexible work-life balance arrangements.
• Equal opportunity employer.
• Focus on advancing health solutions.
• Encouragement to bring authentic self to work.
• Recognition of performance and contributions.