Technical Operations Manager - Remote

Overview

The Technical Operations Manager will oversee the IT infrastructure and ensure the smooth operation of services, focusing on operational excellence and team leadership.

In Short

• Supervise and maintain IT infrastructure for optimal performance.
• Oversee day-to-day operations of the Technical Operations Team.
• Implement improvements and new technologies to enhance efficiency.
• Emphasize proactive issue resolution and preventive maintenance.
• Develop and lead a motivated technical team.
• Implement IT processes and ensure compliance.
• Develop security processes in collaboration with InfoSec Teams.
• Identify and mitigate potential risks effectively.
• Focus on customer satisfaction and communication.
• Proactive problem-solving to prevent escalations.

Requirements

• Extensive experience in technical operations.
• Experience in regulated environments.
• Operational support experience with on-prem and cloud services.
• Proven experience in team leadership and motivation.
• Excellent communication and interpersonal skills.
• Ability to manage conflicts constructively.
• Strong judgment in complex situations.
• Customer-focused with excellent communication skills.
• Proactive problem-solving skills.
• Commitment to diversity and inclusion.

Benefits

• Discounts for over 800 retailers.
• 25 days of holiday (rising with service).
• EAP with virtual GP.
• 2 paid volunteering days.
• Enhanced maternity and paternity leave policies.
• Support for friendly and fertility matters.
• Pension with matched contributions up to 5%.
• Life Assurance (4 x basic salary).
• Training and professional qualifications.