Customer Success Manager - Remote

Overview

The Customer Success Manager at Datavant is responsible for ensuring successful completion of all customer projects, coordinating efforts between internal resources and customers, and driving customer retention through effective project management.

In Short

• Lead customer relationships to ensure optimal service delivery.
• Manage coordination and reporting of customer projects.
• Facilitate efforts of project resources across internal teams.
• Ensure smooth communication between stakeholders.
• Own client success and project management processes.
• Monitor project status throughout the lifecycle.
• Resolve customer problems and coordinate escalations.
• Prepare final reports and presentations for customers.
• Identify and execute process improvements.
• Partner with internal teams to resolve project issues.

Requirements

• 3+ years of project management or client success experience.
• Familiarity with healthcare data systems and processes.
• BS degree in business, technology, or related field.
• Knowledge of healthcare industry and payment models.
• Advanced Excel skills; knowledge of SQL is a plus.
• Excellent written and oral communication skills.

Benefits

• High-growth, high-autonomy culture.
• Remote-friendly work environment.
• Diversity and inclusion commitment.
• Competitive salary and compensation philosophy.
• Opportunities for personal growth and impact.