Customer Success Manager, Biopharma - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

In Short

• Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers.
• Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution.
• Influence future lifetime value through higher product adoption and customer satisfaction.
• Thrive in a fast-paced, continuous improvement environment.
• Work effectively with cross-functional partners.
• Take a self-service-first approach to problem-solving.
• Be a proven communicator and presenter.
• Help create a company-wide culture of customer-centricity.

Requirements

• 7+ years experience in healthcare technology and customer facing roles.
• Proven ability to build deep, trust-based relationships with customer stakeholders.
• Seasoned strategic program and project manager.
• Skilled at expanding relationships beyond direct contacts.
• Demonstrated ownership of complex, high-value customer accounts.
• Strategic thinker who connects cross-customer trends.
• Effective and empathetic internal and external communication.
• Experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector.
• Understanding of drug development and/or clinical trials.

Benefits

• Diverse team culture.
• Commitment to high-performance culture.
• Equal Employment Opportunity employer.
• Variable compensation eligibility.
• Flexible work environment.