CPC Processor Customer Service - Call Center - Remote

Overview

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

In Short

• This is a Remote role (Call Center).
• Full-Time: Monday - Friday 8am-4:30pm EST.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status.
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel).

Requirements

• High school diploma or equivalent.
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level.
• Ability to stay organized while working quickly. Strong attention to detail is also required.

Benefits

• Competitive salary range of $15 - $18.32 USD/hour.
• Work in a high-performance culture that values diversity.
• Opportunity to contribute to improving healthcare through technology.
• Flexible remote work environment.
• Comprehensive training and support for new employees.