Customer Service Professional - Remote

Overview

We are looking for a customer service professional with 4-8 years of experience in the Automobile Bodyshop and repair industry based at Kolkata/Guwahati or Patna.

In Short

• Responsible for product support to clients in Eastern Region (Bihar, West Bengal, Assam, North East region) - India.
• Facilitates training for dealership officials, body shop advisors & managers on software solutions.
• Regular travel to dealerships required initially.
• Tracks training schedules and ensures timely arrival at sessions.
• Develops reports to evidence training and improvement.
• Maintains records of attendance, feedback, and materials.
• Creates materials for training sessions.
• Measures training effectiveness based on usage validation and feedback.
• Provides continuous support for learners before, during, and after training sessions.
• Maintains up-to-date knowledge of industry trends and best practices.

Requirements

• 4-8 years of experience in the Automobile Bodyshop and repair industry.
• Flexible and open to travel frequently.
• Regional language understanding; multi-lingual is an advantage.
• Open to adopting new software technologies.
• Automobile background or experience in a body shop is an advantage.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with industry professionals.
• Skill development through training facilitation.