Customer Service Professional - Remote

Posted 8 weeks ago

Customer Service

Full Time

Germany

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Overview

The amily GmbH develops software for the media industry to manage and process advertising business and is a market leader in the German-speaking region. The product family 'amily' is a comprehensive integrated management system for advertising in radio, online audio, display, and TV.

In Short

Support customers via the service desk regarding our scheduling and CRM products.
Work closely with development and project departments to advance solutions for customer inquiries.
Perform minor adjustments and configuration tasks during remote support.
Test new software versions thoroughly.

Requirements

Strong communication skills and experience in technical customer contact.
Familiarity with commercial processes in the advertising industry (e.g., radio, online, print, TV) is ideal.
Service-oriented with a confident and friendly demeanor.
Knowledge of T-SQL and Microsoft SQL Server is a plus.

Benefits

An interesting and varied task in an exciting environment.
A motivated, committed, and family-like team with flexible working hours.
Mobile working and/or great office spaces in downtown Munich or Hamburg.
Above-average company pension scheme.

Translated from German

amily

amily GmbH is a leading software development company specializing in solutions for the media industry, particularly in managing and processing advertising business. With a team of 35 employees, amily offers an integrated management system that streamlines all workflows related to advertising sales, disposition, controlling, and invoicing across various media platforms including radio, online audio, display, and TV. The amily product family is instrumental in generating over 75% of advertising revenues for private radio stations in Germany, Austria, and Switzerland. The company is based in Munich and Hamburg, and also supports remote work options.

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