Technical Support Engineer - Remote

Overview

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

In Short

• Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels.
• Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement.
• Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution.
• Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise.
• Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment.

Requirements

• At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product.
• Experience with cloud platforms such as AWS, Azure, and GCP.
• Experience with Docker and Kubernetes.
• Collaborative and helpful mindset with a focus on always working as a team.
• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors.
• Proficiency working with Unix-based operating systems.
• Experience with relational databases (or data warehouses like Snowflake) and SQL.
• Ability to read and write Python or R code.

Benefits

• Be part of a journey to shape the ever-evolving world of AI.
• Work in a company that values innovation, collaboration, and personal growth.