Technical Account Manager - Germany - Remote

Overview

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

In Short

• Collaborate with the customer and the internal account team to identify priorities and develop engagement plans.
• Manage project milestones with Customer Success Managers and clients, providing regular updates and mitigating issues.
• Serve as a central point for client technical information and contribute to account strategy.
• Support the Field Engineering team through documentation and knowledge sharing.
• Act as the primary technical advisor for client teams, providing guidance on platform architecture, operations, and best practices.
• Assist clients in integrating the product and troubleshoot technical challenges.
• Capture client feedback to inform Product and Engineering teams.
• Advise client tech leaders on complementary technologies and long-term strategy.
• Explore advanced use cases involving Dataiku, such as edge computing and deep learning.

Requirements

• 7+ years of experience in a customer-facing technical role.
• Native or bilingual proficiency in German.
• Strong communication and client relationship skills.
• Experience supporting pre- and post-sales engagements.
• Proficiency in Linux system administration and networking.
• Experience with identity and access management tools.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Experience with the Kubernetes ecosystem.
• Familiarity with Hadoop and/or Spark ecosystems.

Benefits

• Opportunity to shape the future of AI.
• Be part of a diverse and innovative team.
• Engagement in meaningful projects with strategic clients.
• Continuous learning and development opportunities.
• Collaborative work environment.