Senior Customer Success Engineer - Remote

Overview

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

In Short

• Work closely with Dataiku’s customers, focusing on onboarding and increasing user adoption, retention, and satisfaction.
• Possess deep technical knowledge of the Dataiku platform to educate customers on best practices.
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success.
• Execute demonstrations of new product features and conduct hands-on workshops.
• Establish regular touch points with customers to advise users on using Dataiku.
• Execute programs to create self-sustaining enablement and evangelism.
• Collaborate with Account Executives and Sales Engineers to drive customer engagement.
• Document and share the adoption status and key information.
• Collaborate with other Dataiku functions on capturing and sharing customer stories.
• Coach administrators and users to initiate support tickets for timely resolution.

Requirements

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related field.
• Minimum of two years of experience in sales engineering or data science roles.
• Strong written and oral presentation skills.
• Strong technical, analytical, and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity and work with urgency.
• Ability to tailor messaging to varying levels of technical acumen.
• Dataiku advanced designer, Snowflake SnowPro Core, and Databricks certifications preferred.

Benefits

• Opportunity to shape the future of AI.
• Collaborative work environment.
• Focus on personal growth and innovation.
• Work with a diverse team.
• Flexible work arrangements.