Associate Systems Engineer - Technical Operations 24x7 Level 2 Support - Remote

Overview

The Associate Systems Engineer role in the Technical Operations team offers 24x7 Level 2 support, ensuring customers receive top-notch service while promoting continuous improvement.

In Short

• Provide 24x7 Level 2 support to customers.
• Monitor and remediate high priority incidents.
• Real-time monitoring of infrastructure availability and performance.
• Manage backups across multiple platforms.
• Implement patching services for various customers.
• Work in a supportive team environment.
• Engage in a rotating roster for out-of-hours support.
• Focus on continuous improvement and relationship building.
• Opportunity to develop skills in a diverse role.
• Participate in a culture that values team contributions.

Requirements

• Passion for IT and a drive to improve.
• Strong communication skills.
• Experience in IT Support, Networking, or Systems Administration.
• Knowledge of Microsoft Server technologies.
• Understanding of security policies and procedures.
• Basic understanding of Linux, SQL, Oracle, and backup technologies is a plus.
• Experience with ITIL practices is desirable.

Benefits

• Social events and chill-out spaces.
• Remote working and flexible hours.
• Professional development courses.
• Inclusive and welcoming workplace culture.
• Recognition and value for contributions.
• Opportunity to work at the forefront of technology.
• Supportive team environment.