Strategic Client Success Manager - Remote

Overview

The Strategic Client Success Manager at DailyPay plays a crucial role in managing customer relationships, driving growth, and ensuring customer satisfaction through effective account management and strategic planning.

In Short

• Manage customer accounts from kickoff to lifecycle.
• Serve as the lead contact for all account management matters.
• Drive value-based dialogue with customers.
• Develop relationships with key stakeholders.
• Collaborate with internal teams to enhance customer satisfaction.
• Identify new business opportunities and areas for improvement.
• Analyze data to drive customer insights.
• Upsell and cross-sell products and services.
• Minimize churn by anticipating risks.
• Communicate progress and initiatives to stakeholders.

Requirements

• BA/BS degree in Business Administration or relevant field.
• 7-10+ years of experience in Customer Success in HCM/SaaS.
• Experience in cross-functional collaborative environments.
• Strong communication and presentation skills.
• Familiarity with CRM software like Salesforce or HubSpot.
• Understanding of sales performance metrics.
• Data-driven decision-making skills.
• Experience delivering client-focused solutions.
• Results-driven with a focus on customer retention.
• Occasional need to work outside normal hours.

Benefits

• Exceptional health, vision, and dental care.
• Opportunity for equity ownership.
• Life and AD&D, short- and long-term disability.
• Employee Assistance Program.
• Employee Resource Groups.
• Fun company outings and events.
• Unlimited PTO.
• 401K with company match.