Strategic Success Manager - Remote

Overview

The Strategic Success Manager will serve as a trusted advisor to customers, helping them achieve their business objectives through the use of LightForce's products and services.

In Short

• Act as a trusted advisor for customers.
• Implement strategies for customer satisfaction and retention.
• Showcase the value of LightForce products to customers.
• Coordinate with internal teams to provide solutions.
• Deliver customer feedback to internal teams.
• Develop strategic account management plans.
• Travel within the US up to 25% of the time.
• Requires experience in sales or customer success.
• Preferred experience in the orthodontics industry.
• Strong communication and problem-solving skills required.

Requirements

• Bachelor’s Degree or higher required.
• 5+ years in a sales or customer success role.
• Experience in orthodontics, dental, or medical devices preferred.
• Customer-centric mindset.
• Technical proficiency in Salesforce.
• Ability to work independently and in teams.
• Strong collaboration skills.
• Data-driven mindset is a plus.
• Negotiation skills for upselling opportunities.
• Consulting skills preferred.

Benefits

• PTO/Paid Holidays.
• Medical, Dental, and Vision plans.
• 401k Retirement plan.
• Paid parental leave.
• Workplace perks such as food/coffee.
• Fringe benefits.
• Allowances for commercial sales positions.