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Strategic Client Success Manager - Remote

Posted 28 weeks ago
Sales / Business
Full Time
South Africa

Overview

Stitch is looking for a strategic client success manager to own, manage, and grow a national and international enterprise client portfolio, acting as the primary point of contact for large clients.

In Short

  • Own and manage enterprise client relationships.
  • Drive client success through strategic planning and execution.
  • Collaborate with internal teams to enhance client experience.
  • Analyze client performance and provide actionable insights.
  • Deliver education and expertise to clients throughout their lifecycle.
  • Focus on exceeding client strategic and financial targets.
  • Utilize deep product knowledge to meet client needs.
  • Proactively address customer service and problem-solving.
  • Willingness to travel 30% of the time.
  • 5+ years of experience in a relevant role.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 5+ years’ experience in Operations, Account Management, or Customer Success.
  • High emotional intelligence and people skills.
  • Strong project management and analytical skills.
  • Customer-oriented with robust relationship-building abilities.
  • Dynamic and adaptable to changing requirements.
  • Exceptional communication and negotiation skills.
  • Team player with a collaborative mindset.
  • Willingness to travel 30% of your time.

Benefits

  • Remote-friendly work environment.
  • Employee stock ownership plan.
  • Generous annual leave policy.
  • $3,000 annual learning and development fund.
  • Health insurance contribution.
  • New members receive a Mac laptop and necessary equipment.
  • Employee Assistance Programmes for personal support.
  • Celebrations for important life and work milestones.
  • Daily team lunches in the Cape Town office.
  • Bi-annual work retreats.
Stitch Money logo

Stitch Money

Stitch Money is a payments infrastructure company dedicated to simplifying the connection between enterprise businesses and the financial system. With a mission to enhance customer experiences, Stitch is expanding its team to broaden its product offerings and extend its geographical reach. The company values remote work and aims to create equitable experiences for all employees, whether they work in-office or remotely. Stitch fosters a culture of ownership, professional growth, and well-being, offering various benefits such as stock ownership, generous time off, a learning and development fund, health insurance contributions, and essential equipment for new team members.

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