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Strategic Client Success Manager - Remote

Posted 28 weeks ago

Overview

Stitch is looking for a strategic client success manager to own, manage, and grow a national and international enterprise client portfolio, acting as the primary point of contact for large clients.

In Short

  • Own and manage enterprise client relationships.
  • Drive client success through strategic planning and execution.
  • Collaborate with internal teams to enhance client experience.
  • Analyze client performance and provide actionable insights.
  • Deliver education and expertise to clients throughout their lifecycle.
  • Focus on exceeding client strategic and financial targets.
  • Utilize deep product knowledge to meet client needs.
  • Proactively address customer service and problem-solving.
  • Willingness to travel 30% of the time.
  • 5+ years of experience in a relevant role.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 5+ years’ experience in Operations, Account Management, or Customer Success.
  • High emotional intelligence and people skills.
  • Strong project management and analytical skills.
  • Customer-oriented with robust relationship-building abilities.
  • Dynamic and adaptable to changing requirements.
  • Exceptional communication and negotiation skills.
  • Team player with a collaborative mindset.
  • Willingness to travel 30% of your time.

Benefits

  • Remote-friendly work environment.
  • Employee stock ownership plan.
  • Generous annual leave policy.
  • $3,000 annual learning and development fund.
  • Health insurance contribution.
  • New members receive a Mac laptop and necessary equipment.
  • Employee Assistance Programmes for personal support.
  • Celebrations for important life and work milestones.
  • Daily team lunches in the Cape Town office.
  • Bi-annual work retreats.

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