Strategic Client Success Manager - Remote

Overview

Stitch is looking for a strategic client success manager to own, manage, and grow a national and international enterprise client portfolio, acting as the primary point of contact for large clients.

In Short

• Own and manage enterprise client relationships.
• Drive client success through strategic planning and execution.
• Collaborate with internal teams to enhance client experience.
• Analyze client performance and provide actionable insights.
• Deliver education and expertise to clients throughout their lifecycle.
• Focus on exceeding client strategic and financial targets.
• Utilize deep product knowledge to meet client needs.
• Proactively address customer service and problem-solving.
• Willingness to travel 30% of the time.
• 5+ years of experience in a relevant role.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years’ experience in Operations, Account Management, or Customer Success.
• High emotional intelligence and people skills.
• Strong project management and analytical skills.
• Customer-oriented with robust relationship-building abilities.
• Dynamic and adaptable to changing requirements.
• Exceptional communication and negotiation skills.
• Team player with a collaborative mindset.
• Willingness to travel 30% of your time.

Benefits

• Remote-friendly work environment.
• Employee stock ownership plan.
• Generous annual leave policy.
• $3,000 annual learning and development fund.
• Health insurance contribution.
• New members receive a Mac laptop and necessary equipment.
• Employee Assistance Programmes for personal support.
• Celebrations for important life and work milestones.
• Daily team lunches in the Cape Town office.
• Bi-annual work retreats.