Director of Customer Success, Events - Remote

Overview

The Director of Customer Success will manage and scale the event customer success team, focusing on internal and external coordination for live and virtual events.

In Short

• Manage and scale the event customer success team.
• Coordinate deadlines and deliverables for live and virtual events.
• Provide guidance and leadership through the onboarding process.
• Identify and resolve at-risk customers early.
• Focus on leadership and scalability through company growth.
• Recommend and implement process improvements.
• Collaborate with various teams including sales and marketing.
• Utilize project management software and CRM tools.
• Mentor and inspire Customer Success Managers.
• Handle customer escalations and find solutions.

Requirements

• 5+ years of event customer success or account management experience.
• Strong leadership capability with experience in managing teams.
• Experience with diverse teams is a plus.
• Understanding of digital, media, and data-driven solutions.
• Excellent communication and presentation skills.
• Experience with CRMs and project management software.
• Ability to adapt to a fast-paced environment.
• Empathy and thoughtfulness in customer interactions.
• Interest in leveraging AI technologies.
• Detail-oriented with strong prioritization skills.

Benefits

• Competitive salary range of $110,000 to $115,000.
• Opportunity to work in a dynamic and growing company.
• Collaborative work environment.
• Professional development opportunities.
• Flexible working arrangements including remote options.