Customer Success Manager - West - Remote

Overview

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. We are seeking an exceptional Customer Success Manager to join our team, preferably based on the West Coast or in Pacific Time.

In Short

• Build and maintain strong relationships with enterprise customers.
• Ensure customers maximize the value of our solutions.
• Deliver exceptional customer experiences.
• Contribute to a dynamic, growing team.
• Work closely with customers to understand their needs.
• Support the entire CX software development lifecycle.
• Collaborate with internal teams to enhance customer satisfaction.
• Act as a trusted advisor to customers.
• Identify opportunities for upselling and cross-selling.
• Monitor customer health and engagement metrics.

Requirements

• Proven experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with enterprise software solutions.
• Passion for delivering exceptional customer experiences.
• Familiarity with CX software development lifecycle.
• Ability to analyze customer data and metrics.
• Strong problem-solving skills.
• Willingness to learn and adapt in a dynamic environment.
• Based on the West Coast or in Pacific Time preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and inclusive work environment.
• Work with leading brands across the globe.
• Flexible work arrangements.
• Supportive team culture.
• Access to cutting-edge technology and tools.
• Commitment to diversity, equity, and inclusion.
• Employee wellness programs.
• Engaging company events and activities.