Senior Software Engineer, Backend (Insights) - Remote

Posted 18 weeks ago

Software Development

Full Time

Canada, US

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, Tim Shi, an early member of Open AI.

In Short

Design, implement, and maintain backend services and APIs.
Build and optimize data storage solutions using Postgres, ClickHouse, and Elasticsearch.
Collaborate with cross-functional teams to deliver end-to-end solutions.
Monitor and troubleshoot performance issues in distributed systems.
Write clean, maintainable, and efficient code.
Participate in code reviews, testing, and continuous integration.
Ensure security, scalability, and reliability of backend services.
Analyze and improve system architecture.

Requirements

Proven experience as a Backend Engineer with a focus on database design.
Strong expertise in ClickHouse or similar columnar databases.
Hands-on experience with Elasticsearch.
Proficient in backend programming languages such as Python and Go.
Experience with RESTful API design and development.
Solid understanding of distributed systems and microservices architecture.
Experience with performance tuning and data modeling.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.

Benefits

Variety of medical, dental, and vision plans.
Paid parental leave.
Monthly Health & Wellness allowance.
Work from home office stipend.
Lunch reimbursement for in-office employees.
PTO: 3 weeks in Canada.

Cresta

Cresta is a pioneering company dedicated to transforming customer conversations into a competitive advantage through its innovative platform that merges AI and human intelligence. Founded by notable figures from the Stanford AI lab, including co-founder Sebastian Thrun, Cresta aims to enhance the efficiency of contact centers by providing valuable customer insights, automating processes, and empowering team members. With a strong leadership team and backing from top investors like Andreessen Horowitz and Sequoia, Cresta serves prominent clients such as Intuit and Hilton, and has been recognized as one of the leading private AI companies globally. The company is on a mission to revolutionize the workforce with AI, making it an exciting place for professionals looking to make a significant impact.

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