Vice President of Customer Success, EMEA - Remote

Overview

The Vice President of Customer Success is a senior resource within our Customer Success and Customer Experience group, responsible for onboarding and training new team members while providing guidance and mentorship.

In Short

• Lead onboarding and management of Customer Success Managers.
• Be a point of contact for key customers and handle escalations.
• Contribute to internal knowledge sharing and best practices.
• Train and motivate team members for stable customer experiences.
• Ensure team members provide account updates and assist with hurdles.
• Identify initiatives to enhance productivity and customer satisfaction.

Requirements

• 7-10+ years of SaaS customer success experience.
• Proactive and flexible, with a focus on customer excellence.
• Experience mentoring teammates through challenges.
• Problem-solving and solutions-driven mindset.
• Able to adapt in rapidly changing environments.
• Capable of managing tight deadlines and multiple priorities.

Benefits

• Flexible work model combining in-person and remote work.
• Inclusive and equitable work environment.
• Opportunities for professional growth and development.