Associate Customer Success Partner - Remote

Overview

As an Associate Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of high-value customers, helping them unlock business outcomes through influencer marketing.

In Short

• Serve as the primary strategic partner for your customers, owning value realization and program engagement.
• Align customer goals to platform capabilities.
• Build deep stakeholder relationships through regular communication.
• Lead strategic business reviews and growth planning sessions.
• Partner with Strategic Insights Managers for off-platform analysis.
• Use data to identify opportunities and risks.
• Collaborate cross-functionally to ensure a seamless customer experience.
• Act as the internal advocate for customers.
• Maintain account documentation for proactive management.

Requirements

• Passionate about influencer marketing and digital media.
• 1+ years in a strategic, customer-facing role.
• Skilled at leading executive conversations.
• Comfortable navigating complex organizations.
• Experienced in translating data into insights.
• Highly organized and self-directed.
• Adept at leading high-impact engagements.
• Curious and collaborative with a growth mindset.
• Proficient in Salesforce, GSuite, Zoom, Slack, Notion, or Jira.

Benefits

• Flexible work model combining in-person and remote work.
• Inclusive and empowering work environment.
• Opportunity to work with leading global organizations.
• Support for professional growth and development.
• Collaborative atmosphere promoting innovation.