Regional VP, Digital Customer Success - Remote

Overview

The Regional VP, Digital Customer Success at Coupa is a strategic leader responsible for scaling and leading Digital Customer Success functions, leveraging automation and data analytics to enhance customer experiences and drive revenue growth.

In Short

• Lead and scale Coupa’s Digital Customer Success programs.
• Establish a global Success Desk service bureau.
• Build a Digital Customer Success experience for Mid-market and Corporate customers.
• Mentor and lead a high-performing team focused on customer engagement.
• Implement automated processes for onboarding and customer health scoring.
• Drive global messaging campaigns for feature adoption.
• Create and maintain a self-service knowledge base.
• Establish a reporting and analytics framework with Business Operations.
• Support upsell/cross-sell expansion opportunities.
• Collaborate with various teams to ensure seamless customer experiences.

Requirements

• 5+ years in Customer Success leadership roles.
• Deep understanding of the enterprise SaaS business model.
• Strong expertise in automation and AI tools.
• Proven ability in customer health scoring and engagement campaigns.
• Experience with customer success platforms like Gainsight and Salesforce.
• Exceptional communication and relationship-building skills.
• Ability to travel 25% of the time.

Benefits

• Pioneering technology and innovation.
• Collaborative and transparent culture.
• Global impact on clients and the business.