Sr. Manager, Customer Adoption & Advocacy - Remote

Overview

Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge.

In Short

• Strategic and hands-on leadership for Customer Adoption & Advocacy.
• Define how customers realize value and grow into advocates.
• Set the vision for customer adoption programs.
• Build programs that drive product adoption and customer success.
• Lead customer advocacy initiatives and community engagement.
• 8-10 years of experience in customer adoption and advocacy.
• Strong relationship management skills.
• Familiarity with digital experience technologies preferred.
• Some travel is required.
• Positive, collaborative culture valued.

Requirements

• Experience driving customer adoption and advocacy in a SaaS environment.
• Proven track record of building scalable customer programs.
• Ability to translate customer insights into impactful strategies.
• Skilled in customer storytelling to highlight outcomes.
• Exceptional relationship management skills.
• Familiarity with DXP, CMS, or related technologies.
• Strong leadership and strategic vision.
• Ability to inspire customers to become brand ambassadors.
• Some travel may be required.
• Value a fun, positive, collaborative culture.

Benefits

• Interesting work with opportunities for growth.
• Collaborative and supportive team culture.
• Engagement with prestigious brands across various industries.
• Opportunity to contribute to meaningful projects.
• Regular updates about business performance.