Technical Support Specialist - Remote

Overview

We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible, within the Czech Republic. As a Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support.

In Short

• Provide 3rd level technical support to customers.
• Monitor and troubleshoot customer IT infrastructure.
• Document and analyze errors on websites.
• Install, configure, and administer servers and applications.
• Communicate with customers in English via ticket system.
• Proactively monitor internal infrastructure.
• Participate in professional development through training.
• Work in a flexible and innovative environment.
• Opportunity to work remotely or hybrid.
• Engage in creative co-design within the company.

Requirements

• Completed vocational training in IT or relevant experience.
• Very good knowledge of Linux administration.
• Service-oriented and responsible action in technical support.
• Proficiency in English.
• Initial knowledge of Bash scripting is desirable.
• Experience with SQL databases is a plus.
• Sound knowledge of German is a plus.

Benefits

• Great freedom for creative ideas.
• Ongoing professional development opportunities.
• Meal vouchers.
• MultiSportCard.
• Additional Sick Pay.
• Comprehensive induction program.
• Modern workplaces at European locations.
• Flexible working hours for work-life balance.
• 30 days of vacation by default.
• Possibility to work from any EU country.
• Extra day off for social activities.
• Attractive corporate benefits program.
• Company and team events.