Technical Support Specialist - Remote

Overview

Vultr is seeking a Technical Support Specialist to support our customers and internal teams by responding to platform alerts, troubleshooting technical issues, and coordinating resolution across the organization.

In Short

• Respond to customer inquiries regarding Vultr products and services.
• Act as a first responder to platform-level alerts and issues.
• Troubleshoot technical issues using established procedures.
• Identify reported issues related to customer configuration or platform events.
• Coordinate with internal teams for issue resolution.
• Escalate incidents based on severity and service-level objectives.
• Communicate with remote data center staff to resolve operational issues.
• Support the creation of internal and customer-facing documentation.
• Maintain professional communication with customers and internal teams.

Requirements

• Foundational understanding of servers and infrastructure-as-a-service platforms.
• Experience with Linux Command Line.
• Basic knowledge of enterprise networking concepts.
• Strong customer service skills.
• Ability to manage multiple tickets simultaneously.
• Strong written and verbal communication skills.
• Proficiency in English.
• Willingness to learn new technologies.

Benefits

• 100% company-paid insurance premiums for medical, dental, and vision plans.
• 401(k) plan with 100% match up to 4%.
• Professional Development Reimbursement of $2,500 each year.
• 11 Holidays + Paid Time Off Accrual + Rollover Plan.
• Increased PTO at 3 and 10 year anniversaries.
• $500 stipend for remote office setup in the first year.
• Internet reimbursement up to $75 per month.
• Gym membership reimbursement up to $50 per month.
• Company paid Wellable subscription.