Technical Solutions Specialist - Remote

Overview

The Technical Solutions Specialist will serve as the first point of contact for customers, providing remote troubleshooting and support through various channels. The role requires effective communication and management of helpdesk tickets while ensuring a high level of customer satisfaction.

In Short

• Provide customer support via phone, email, and ticketing system.
• Deliver a friendly and efficient customer experience.
• Perform remote troubleshooting for client issues.
• Manage and resolve helpdesk tickets effectively.
• Maintain accurate client documentation.
• Communicate ticket status updates to clients.
• Follow standard operating procedures for tasks.
• Identify opportunities for improvement in service delivery.
• Ensure adherence to security procedures.
• Participate in innovative change processes.

Requirements

• Experience with M365, Exchange, and Sharepoint.
• NOC background preferred.
• Microsoft Certification (MCP, MCSA, MCSE) is a plus.
• ITIL and ITSM knowledge is an advantage.
• Strong communication skills.
• Ability to manage multiple tasks effectively.
• Customer-focused attitude.
• Experience with ticketing systems.
• Problem-solving skills.
• Attention to detail in documentation.

Benefits

• Work from home flexibility.
• Medical, dental coverage, and life insurance from day one.
• Paid vacation and sick leave with conversion options.
• Competitive salary package with annual appraisals.
• Financial assistance program.
• Mandatory government benefits and 13th month pay.
• Regular company events and work-life balance.
• Career growth opportunities.