Technical Solutions Specialist - Remote

Overview

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday.

In Short

• Join a remote-first company as a Technical Solutions Specialist.
• Provide technical support and address product questions.
• Investigate client inquiries and route them to appropriate teams.
• Work closely with technical leadership, product managers, and software engineers.
• Engage with a dynamic product with evolving UI and complex systems.
• Utilize data to enhance client support and product understanding.
• Be part of a hub of innovation, imagination, and creativity.
• Empower digitally-focused companies to achieve exceptional campaign performance.
• Contribute to a collaborative team environment.
• Open to candidates located anywhere in North America.

Requirements

• Experience in technical support or customer service roles.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with advertising technologies is a plus.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple inquiries and prioritize effectively.
• Experience with data analysis and investigation.
• Proactive approach to learning and adapting to new technologies.
• Strong organizational skills.
• Willingness to work in a fast-paced environment.

Benefits

• Work in a remote-first environment.
• Collaborate with a talented and innovative team.
• Opportunity for professional growth and development.
• Engage in a culture of creativity and imagination.
• Flexible work hours.
• Access to cutting-edge technology and tools.
• Participate in exciting projects across various channels.
• Contribute to impactful advertising solutions.
• Be part of a company that values diversity and inclusion.
• Competitive compensation and benefits package.