Technical Solutions Specialist - Remote

Overview

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

In Short

• Creating and debugging custom javascript snippets for clients
• Troubleshooting simple to complex system setups across various platforms
• Help guide users and clients alike with the technical intricacies of our platform
• Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
• Taking ownership of escalations and highly technical problem solving.
• Working with clients to help solve their technical issues

Requirements

• Proven experience in technical support, product support, and/or software engineering capacity
• Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
• Basic to intermediate Javascript and HTML experience is required
• Strong problem-solving and analytical abilities
• Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
• Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
• Strong communication skills to explain potentially complex situations to team members and clients
• Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
• Basic to intermediate knowledge/experience in Digital Advertising is a plus
• Experience with GraphQL is a plus

Benefits

• Competitive salary
• Private Medical Insurance cover
• Auto-enrolment into the company pension scheme
• Work-from-home reimbursements
• Coverage and support of personal development initiatives (conferences, courses, etc)
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events (virtually!)
• Take part in our walk and wander policy and work anywhere in the world for up to 90 days a year