Associate Manager, B2B Sales Support - Remote

Overview

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This role involves managing team performance, conducting workload analysis, and engaging with clients and sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives.

In Short

• Supervise daily activities of the Sales Support team.
• Manage team performance and conduct workload analysis.
• Engage with clients and sales teams on KPIs.
• Facilitate a positive team environment.
• Regularly review and create reports for process optimization.
• Act as a liaison between Sales team and other stakeholders.
• Monitor performance metrics for team development.
• Provide training on best practices.
• Handle customer communications via email and video calls.
• Promote a culture of continuous improvement.

Requirements

• Bachelor's Degree in a related field.
• 5+ years of experience in a related role.
• Strong knowledge of Salesforce and reporting.
• Experience in technical support or provisioning.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage competing deadlines.
• Prior customer-facing experience.
• Leadership and coaching skills.
• Self-starter with a collaborative mindset.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Free Learning and Leadership Development programs.
• DailyPay enrollment option.
• Health and wellness programs.
• Mentorship programs.
• Work-from-home convenience.
• Company networking opportunities.
• Diversity, equity, and inclusion programs.