Inside Sales Associate Manager - Remote

Overview

The Inside Sales Associate Manager at Allstate leads a team of sales agents in a telecommute setting, focusing on call center operations and customer engagement to drive sales and service excellence.

In Short

• Direct a team of sales agents in call center operations.
• Implement and review call center policies and procedures.
• Develop and monitor quotas for service volume and timelines.
• Educate customers on Allstate’s insurance products.
• Monitor sales metrics and achieve monthly sales targets.
• Create effective business plans and marketing initiatives.
• Comply with established underwriting guidelines.
• Build and maintain a profitable book of business.
• Foster a customer-centric environment.
• Collaborate with multiple departments to resolve agent issues.

Requirements

• 4 year Bachelor's Degree (Preferred).
• 3 or more years of experience in sales or customer service (Preferred).
• Strong communication and interpersonal skills.
• Ability to monitor and achieve sales metrics.
• Experience in the insurance industry is a plus.
• Proven ability to build customer relationships.
• Familiarity with call center operations.
• Strong organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Flexibility to adapt to changing business needs.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Recognition for inclusivity and diversity.
• Supportive company culture focused on innovation.
• Ability to impact the future for the greater good.
• Commitment to employee well-being.
• Access to comprehensive insurance products.
• Community involvement opportunities.
• Employee development programs.
• Work-life balance initiatives.