Software Support Coordinator - Remote

Overview

CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

In Short

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less.
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.

Requirements

• Degree in Secondary Education, Accounting or equivalent experience required.
• 1-2 years of Technical Support experience.
• Knowledge of Servers or PC networking.
• Experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.

Benefits

• Opportunity to work remotely.
• Engagement with K-12 education software products.